Terms & Conditions

a. Lawful Purpose

• Use the website only for lawful purposes; do not engage in unlawful, harmful, threatening, defamatory, obscene, or objectionable conduct.
• Do not violate any applicable laws, infringe third-party rights, or attempt unauthorized access to systems.

b. Accuracy of Information Provided

• Information submitted (forms, appointments, feedback) must be true, accurate, not misleading, and provided in good faith.

c. Interference Prohibited

• No interference with proper website functioning; no scraping, bots, or similar tools without prior written consent.
• Do not upload content containing malware, viruses, or harmful code.

d. Testimonials and Comments

• Content must be respectful and truthful. We may moderate, edit, or delete inappropriate or false content.

a. Protected Content

• Website design, layout, graphics, branding, logos, icons;
• Articles, blogs, patient education material, downloadable PDFs;
• Forms, consents, checklists, protocols, SOPs;
• Audio, video, photographs, and other multimedia.

b. Ownership

All rights in the website content belong to Dr. Ritu Agarwal and RITU IVF unless otherwise stated. Commercial use without written permission is prohibited.

c. Permitted Usage

• Personal, non-commercial viewing/printing; share official posts with proper credit and without altering content.
• No republication, sale, sub-licensing, reproduction, or modification without permission.

d. Reporting Violations

Report suspected infringement to drrituivf@gmail.com.

a. Collection of Information

• Name, contact details, location;
• Medical history/symptoms submitted via forms;
• IP, browser type, access logs, and usage data.

b. Purpose of Data Use

• Appointments, service communication, inquiries, reminders, reports/treatment plans;
• Internal audit, analysis, marketing (with explicit consent), and legal compliance.

c. Consent for Communication

By submitting forms, you consent to contact via phone, SMS, email, or WhatsApp. Opt-out is available for non-essential communications.

d. Protection and Sharing

No sale/rent of personal data. Sharing only with consent, trusted partners (labs/pharmacies/technology providers) for care, or when required by law/regulators.

e. Data Security

Reasonable technical and organizational measures protect against loss, misuse, unauthorized access, or disclosure.

f. Cookies and Tracking

Cookies may be used to improve experience; you may decline via browser settings.

g. Data Retention

Records retained per Clinical Establishments Act, ART Act, and applicable laws. For correction/deletion requests, email drrituivf@gmail.com.

No medical liability

• Website content is not a substitute for professional consultation, diagnosis, or treatment.
• Always seek advice of qualified healthcare providers.

Technical liability

• No warranty that the site will be uninterrupted, error-free, or virus-free.
• We are not responsible for losses from use/inability to use, errors/omissions, or unauthorized access/alteration.

Legal protection

To the extent permitted by Indian law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Online Payments

Amounts paid for consultations, diagnostics, or fertility treatments are non-refundable once the service is rendered or the appointment confirmed.

Cancellation Scenarios

• Patient-initiated cancellations require at least 24 hours’ notice for refund consideration.
• If the clinic cancels (e.g., emergencies/unavailability), a full refund or rescheduling will be offered.

Refund Process

• Email admin@rituivf.com with name, contact, date/time of payment, transaction ID, and service booked.
• Refunds (if eligible) are processed within 7–10 working days to the original source after verification; bank/gateway charges may be deducted.